Magdalene Dsouza
CSM/CRM
- Role
- Customer Relationship Management Specialist at TECEZE
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Customer Relationship Management Specialist
May 2025 — Present
Specialized in hunting new customers, generating qualified meetings, and driving pipeline growth through proactive outreach.Skilled in BANT qualification to ensure high-quality leads and improved conversion ratios.Strong CRM expertise with hands-on experience in lead management, follow-ups, customer profiling, and accurate funnel tracking.Efficient in maintaining sales pipeline health, forecasting accuracy, and improving pipeline velocity to support revenue achievement.Ensures customer engagement through timely responses, value-based communication, and continuous nurturing activities.Focused on identifying upsell and cross-sell opportunities to increase repeat business and customer loyalty.Collaborates closely with sales, marketing, and support teams to streamline sales workflows and improve operational efficiency.Generates performance dashboards and actionable CRM analytics to support sales strategy and leadership decisions.
Education
ISBM University
Master of Business Administration - MBA, Operations Management and Supervision
St jude high school
Bachelor of Commerce - BCom, Accounting
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