Magdalena N Andrade
Key Accounts @Otis Elevator Co.
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WORK HISTORY
Key Accounts @Otis Elevator Co.
West Palm Beach, FL, US
Manage $300M monthly inside support for the strategic account department. The process includes request for proposal involvement, contracts reviews, insert new business to the systems, update correct billing date in the company websites, update any new data in the company systems, sustain/change company processes to ensure customer satisfaction. Created multiple changes utilizing Lean Six Sigma tools, reducing cycle time in various process (i.e. billing cycle from 55 days to 10 days), overall estimated savings $10.5M (order management, billing, collections, etcetera)
EDUCATION
Penn State University
Bachelor of Business Administration (B.B.A.), Business Administration/Supply Chain
Doosan Infracore Lean School
Lean Six Sigma Green Belt Certification, Lean Six Sigma Green Belt and Black Belt
Doosan Infracore Lean School
Lean Six Sigma Black Belt Trained, Lean Six Sigma Green and Black Belt
Penn State University
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Dale Carnegie Training
Leadership, Organizational Leadership
Penn State University
BA/BS, Administration and Logistics
SKILLS
ABOUT MAGDALENA N ANDRADE
Certified Lean Six Sigma Black Belt - 15 years of experience in process improvement…
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