Magdalena Kowalska
Senior Order Management Specialist @Abnormal AI
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WORK HISTORY
Senior Order Management Specialist @Abnormal AI
London, GB
Review and validate orders entered into Salesforce and finance ERP systems for accuracy, completeness, and compliance with company policies- Process and manage customer orders within internal platforms, ensuring timely and accurate order fulfillment- Troubleshoot and resolve order-related issues proactively to prevent delays in the order-to-cash cycle- Maintain accurate and up-to-date order records within the finance ERP system, including customer account details and documented communications- Partner with Sales, Sales Operations, and Finance teams to address order inquiries, resolve discrepancies, and ensure a seamless order-to-cash process- Leverage advanced Salesforce knowledge to optimize workflows, improve data quality, and enhance overall order management efficiency- Ensure seamless integration between Salesforce and finance ERP systems by collaborating with IT and key stakeholders to troubleshoot and resolve system-related issues- Monitor and analyze order management KPIs (e.g, processing time, accuracy rates, backlog, billing alignment), providing insights and recommendations for continuous improvement- Drive cross-functional, data-driven process improvements to enhance operational performance and customer experience.
EDUCATION
Number 3 Grammar School in Leszno
A Level
ABOUT MAGDALENA KOWALSKA
Over 11 years experience working in Order Operations, Quote to cash as well Order Management and Deal desk. A well-motivated and energetic individual who possesses good interpersonal skills and the ability to communicate effectively on all levels within an organisation. Can participate effectively into teamwork and use own initiative when required. A flexible person who enjoys the challenges of meeting deadlines and targets.Multilingual speaker (Polish and English) gained considerable knowledge of basic Accountancy and Customer Service during her work as Operation Manager Assistant and Customer Service Representative.Specialties: customer service, languages, Polish, German, English, Microsoft Office, Outlook, Planning, Netsuite, Salesforce, Maxio.Teamwork,Communication, Initiative, Problem solving, salesforce, recruiting, training.
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