Magda Cichocka
General Services Manager @Sodexo
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WORK HISTORY
General Services Manager @Sodexo
Cambridge, GB
Manage full IFM operations, ensuring safe, compliant and cost-effective service delivery across cleaning, housekeeping, catering, retail, gym, events and nursery maintenance- Lead multi-disciplinary teams, driving continuous improvement, teamwork and service excellence- Control budgets and financial activities to maximise contract profitability and operational value- Oversee KPIs, SLAs and service management systems to maintain consistently high standards- Ensure full compliance with statutory, mandatory and contractual requirements- Own the end-to-end customer journey, delivering a seamless 5-star experience- Build strong stakeholder relationships as the primary contact for all service areas- Implement service improvement initiatives and innovative operational enhancements- Partner with the vibrancy and events team to deliver high-impact community events- Lead daily huddles, communication rhythms and performance conversations- Support emergency response, crisis management and site safety protocols- Drive Zero Harm culture across teams, ensuring adherence to all H&S processes.
EDUCATION
Uniwersytet im. Adama Mickiewicza w Poznaniu
Master's degree, hospitality and geografic
SKILLS
ABOUT MAGDA CICHOCKA
Professional, with great time management skills, communication and data analyse personal assistant - Regional Business Support for Head of Stores. I posses skills in Retail, Customer Service, Catering, Food & Beverage, Hotel Management, Customer Relationship Management (CRM), and Hospitality Industry. I\'m optimistic and open minded person, career oriented. I\'m fast learning person who isn\'t scary of new challenges. I\'m very goal oriented, working well in team and also alone. I like to get out of my comfort zone and working under a pressure.
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