Magaly Riera
Community Manager @Rose Associates
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WORK HISTORY
Community Manager @Rose Associates
Ensuring a safe, respectful, and well-maintained environment for all residents. • Responding promptly to resident inquiries, concerns, and service requests with clear guidance.• Coordinating with maintenance, security, and vendor partners to resolve issues efficiently.• Monitoring building conditions, enforcing house rules, and supporting overall community standards.• Communicating policies, lease requirements, and procedural expectations professionally and consistently.• Supporting residents through proper documentation, follow-up, and timely communication.• Promoting a positive resident experience by addressing concerns fairly and maintaining strong rapport.• Preparing accurate monthly financial reports, including income, expenses, arrears, and variances.• Reviewing ledgers, resolving discrepancies, and ensuring proper posting of charges and credits.• Tracking arrears, payment plans, subsidy changes, and rent adjustments.• Coordinating accruals, reconciliations, and year-end reporting with accounting teams.• Monitoring rent roll performance, loss-to-lease, concessions, occupancy, and revenue trends.• Managing vendor invoices, purchase orders, and contract compliance.• Supporting annual budgets and forecasts with reliable data, analysis, and explanations
EDUCATION
City Tech, CUNY
Bachelor of Communication and Design, Graphic Design
ABOUT MAGALY RIERA
As a Community Manager, I am committed to fostering a welcoming, well-maintained, and high-performing residential community. My role encompasses overseeing daily operations, coordinating maintenance and vendor services, addressing resident inquiries, and ensuring compliance with building policies and lease requirements. I prioritize clear communication, efficient problem-solving, and consistent follow-through to support residents and maintain strong community standards. With a focus on organization, service excellence, and proactive management, I work to create an environment where every resident feels valued, supported, and proud to call home.
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