Maria Augusta Fernández Siu
Helping International Patients navigate care while delivering world-class Healthcare across borders. Experienced Paralegal skilled in Legal Project Management and Cross-Functional Team Coordination.
- Role
- International Patient Liaison - International Patient Services at Mass General Brigham
- Location
- Brookline, MA, US
- LinkedIn followers
- 500 followers
About Maria Augusta Fernández Siu
Strategic international program leader and senior attorney with 15+ years of experience…
Experience
International Patient Liaison - International Patient Services
May 2023 — Present · Boston, MA, US
PRINCIPAL DUTIES AND RESPONSIBILITIES:o Serves as the designated representative for patients to coordinate their care in an assigned international marketo Provides highest level customer service to all healthcare providers and government referral entities; MGB clinical and administrative departments; and patients and their familieso Oversees all scheduling and logistical matters for international patients traveling to Mass General Brigham entities for clinical careo Acquires and maintains comprehensive knowledge of services provided by Mass General Brigham affiliated hospitalso Executes high-level requests which may require some flexibility to usual operational procedures with the highest degree of professionalism and judgmento Develops and maintains strong relationships with Mass General Brigham professionals, ancillary services, and affiliated hospitals to expedite coordinated care for patients and clientso Manages international patient’s care coordination by planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures o Manages letters of guarantee from embassies or insurance companieso Keeps in close coordination with patients and physicians of any issues that arise, including cancellation or rescheduling of services o Documents all communication in Customer Relationship Management (CRM) database and other internal systems; provides periodic data reportingo Maintains up to date knowledge of Mass General Brigham’s advances in technology and innovation o Tracks patient and referring entity preferences and metricso Is or becomes an expert in electronic medical record and CRM systems relating to operational processes for current and prospective patients
Education
Boston University
Certificate in Paralegal Studies
2023 — 2023
Ilustre Colegio de Abogados de Madrid y Universidad Francisco de Vitoria
Master's in Business Law
2004 — 2005
Universidad Centroamericana, Managua
Law Degree
1996 — 2001
OBS Business School and Universitat de Barcelona
Master's in Project Management
2020 — 2021
INCAE Business School
Walmart Executive Women Development Program
2018 — 2019
Vital Voices Nicaragua
Senior Mentoring Certificate
2020 — 2020
Boston University
Mini MBA for In-house Counsel
2011 — 2011
Skills
- Liderazgo De Equipos
- Servicio De Atención Al Cliente
- Legal Advice
- Negotiation
- Microsoft Office
- Gestión De Proyectos
- Estrategia Empresarial
- Customer Service
- Asesoría Jurídica
- Administración Y Dirección De Empresas
- Strategic Planning
- Project Management
- Negociación
- Marketing Strategy
- Business Strategy
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