Maeinía Saadbouh Montesdeoca

Ux Researcher @Tata Consultancy Services

Mapping user journeys and collaborating with Business Analysts and UI designers to ensure they are aligned with Functional Specification Documents (FSDs) and user flows. • Analysing data collected through interviews, workshops, usability studies and tree testing. • Presenting and explaining findings, insights and user journey maps to key business stakeholders, product owners and the UX team. • Planning and facilitating remote and in-person research and design workshops of 5-15 participants. • Conducting remote semi-structured interviews, usability testing, tree testing and heuristic evaluations. • Creating As-Is and To-Be service design blueprints and personas from user and market research. • Mentoring and supporting new graduate joiners. Main achievements: Achieved each of the year one performance goals and exceeded all expectations. Invited to represent TCS at Loughborough University\'s Autumn Careers Fair. Awarded an \'On the Spot (Team)\' award for establishing client\'s confidence in TCS. Awarded an \'On the Spot\' award for my contribution, support and commitment to the organisation. Recognised as one of TCS Interactive\'s 10 \'Learning Stars\' globally within my first month post-training. Top performer of the Graduate Technical Training Programme. Clients: Financial Ombudsman Service, Lloyds Banking Group, BP.