Maegan Thomas

About Maegan Thomas

Seasoned staffing and workforce solutions professional with 10+ years of experience in contingent hiring and workforce management. I bring deep expertise across MSP programs, vendor management, and VMS operations, with 7+ years leading and optimizing complex contingent labor environments.My background includes 4+ years of hands-on experience in onboarding, payroll, and compliance, ensuring operational accuracy, regulatory adherence, and seamless worker experiences. I’ve supported diverse and highly regulated industries including government, healthcare, climate technology, and fintech/payments—adapting quickly to evolving business needs and stakeholder expectations.Known for my ability to bridge strategy and execution, I partner closely with hiring leaders, suppliers, and HR teams to drive compliant, efficient, and scalable contingent workforce programs.

Experience

1. Delivery Lead

   Pinnacle Group, Inc.

   Feb 2026 — Present · Nashville, TN, US

   Serve as the primary client-facing leader for the MSP program, building trusted relationships with customers and hiring managers.• Own overall program performance, including service delivery, operational execution, and achievement of defined KPIs and SLAs.• Lead, coach, and mentor team members assigned to the account, ensuring productivity, engagement, and professional development.• Partner with hiring managers to conduct intake discussions, align on workforce needs, and ensure clarity of role requirements and timelines.• Oversee requisition management, candidate flow, and supplier performance within the Vendor Management System (VMS).• Monitor, analyze, and report on key performance metrics such as time-to-fill, quality of submissions, compliance, and customer satisfaction.• Drive continuous improvement initiatives to optimize processes, improve efficiency, and enhance the client experience.• Facilitate regular client meetings, business reviews, and performance discussions to communicate progress and align on strategic goals.• Ensure program compliance with client policies, contractual requirements, and workforce regulations.

Skills

• Training
• Leadership
• Customer Service
• Standards Compliance
• Onboarding
• Networking
• Time Management
• Microsoft Office
• Payroll Processing
• Expense Reports
• Team Building
• Background Checks