Mady Pandey
Senior Absence Management Manager (Ltd Gbs) @New York Life
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WORK HISTORY
Senior Absence Management Manager (Ltd Gbs) @New York Life
Atlanta, GA, US
Provide leadership and guidance in the management of complex international claims, proactively review medical documentation and develop strategic, well-documented case plans to support informed decision-making. Collaborate with internal teams and external stakeholders to resolve cases effectively while ensuring alignment with company policies and best practices. Support integration initiatives and cross-functional efforts, serve as a subject matter expert (SME), and mentor and coach colleagues to promote knowledge sharing and professional development. Participate in continuous improvement (CI) and AI-related initiatives and meetings, while staying current on relevant training, industry developments, and evolving best practices.
EDUCATION
University of Fredericton
Diploma in Disabilty Management
In-House Courses at AGLC (2018-2021)
Business Writing/Leadership Challenge/Diversity & Culture/Crucial Conversations/ Emerging leaders
Barkatullah University, Bhopal
Bachelor of Dental Surgery at Peoples Dental College, General Dentistry
University of Nebraska Medical Center
Master of Public Health , Epidemiology
ABOUT MADY PANDEY
As a dedicated health professional with a Master’s in Public Health and a Bachelor’s in Dentistry, I leverage my clinical and public health expertise within the Health Insurance and Absence Management sector.I collaborate across teams to navigate complex claims and medical cases, provide subject matter expertise, and support strategic decision-making. I actively lead teams, mentor peers, contribute to cross-functional initiatives, participate in issue resolution, and drive continuous improvement efforts that enhance efficiency and service quality by integrating AI-driven technologies, including MedHub and EIQ, to enhance decision-making, optimize processes, and improve efficiency.My professional focus includes global complex claims/ absence management, medical reviews, updating strategies, reviewing workers’ compensation files and ensuring solution focused results.
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