Maduri Shiva Kumar

About Maduri Shiva Kumar

RCM Analyst | R1 RCMNov 2024 – May 2025Analyzed patient accounts and ensured accurate billing and coding processes.Worked on Epic and Citrix platforms to resolve claim rejections and denials.Communicated with insurance providers to verify coverage and resolve discrepancies.Managed revenue cycle tasks including pre-authorization, eligibility checks, and AR follow-up.Collaborated with cross-functional teams to improve claim acceptance rates.Identified and corrected data entry errors affecting reimbursement.Ensured HIPAA compliance and maintained patient confidentiality.Participated in regular audits to assess and improve billing accuracy.Trained in Sutter workflows and U.S. healthcare policies.Maintained high-quality standards while meeting daily productivity targets-Wipro April 2023 to October 2024 Trust and Safety Operations Specialist at GoogleAs a Trust and Safety Operations Specialist at Google, I was responsible for ensuring a safe and secure online environment across various Google platforms. My role involved monitoring, analyzing, and taking action on potentially harmful content, including fraudulent activities, inappropriate material, and policy violations.Key responsibilities included:Content Moderation: Reviewed and moderated user-generated content across Google services to ensure compliance with Google\'s policies and community guidelines.Policy Enforcement: Implemented and enforced trust and safety policies to protect users and maintain the integrity of Google\'s platforms.Risk Assessment: Conducted risk assessments to identify potential threats, such as phishing, malware, and spam, and developed strategies to mitigate these risks.Data Analysis: Analyzed large datasets to identify patterns, trends, and emerging threats, contributing to the continuous improvement of Google\'s safety protocols.Collaboration: Worked closely with cross-functional teams, including legal, product, and engineering teams, to refine safety processes and ensure the effectiveness of enforcement measures.Incident Management: Responded to urgent trust and safety incidents, providing rapid and effective solutions to protect users and platforms.This role required a deep understanding of Google\'s policies, a keen eye for detail, and the ability to make quick, data-driven decisions in a fast-paced environment.

Experience

1. Associate

   HCLTech

   Oct 2025 — Present · Hyderabad, IN

Education

• Osmania University

  B.com (computer Applications), Business Economics, commerce, (Computers IT, E Commerce, Web technology,