Madison Ward

About Madison Ward

Actively searching for my next role in Honolulu (or remote)- US Air Force Veteran with nine years of experience across IT networking, project management, customer support, and administrative duties. Proficient in a wide range of tools, including Cisco ISE, Cisco Catalyst Center, ServiceNow, Smartsheet, Microsoft Excel, and various ITSM platforms. Skilled in collaborating with cross-functional teams, gathering project requirements, tracking deliverables, creating comprehensive documentation, and maintaining transparent communication between teams and stakeholders.

Experience

1. Network Engineer

   Namauu Technological & Industrial (NTI)

   Jun 2025 — Present

   RESPONSIBILITIES• Administer device authentication policies in Cisco Identity Services Engine (ISE), applying appropriate access control profiles to maintain network segmentation and security compliance.• Support network infrastructure by activating switch ports for end-user devices such as computers and printers, ensuring seamless connectivity and proper VLAN tagging.• Provision and configure IP phones using Cisco Unified Communications Manager (CUCM), including line assignment, voicemail setup, and user extension update.

Education

• Southwestern College

  Bachelor's degree, Management Information Systems, General

  2018 — 2022

• Community College of the Air Force

  Associate's degree, Information Systems Technology

  2015 — 2017