Madison A. Voelkner

About Madison A. Voelkner

I build and refine systems that make hospitality experiences feel effortless. My work sits at the intersection of operations, product, and experience design. I focus on improving how things actually run by streamlining workflows, strengthening internal tools, and removing friction across customer journeys. I’ve led initiatives that improved satisfaction at scale, rebuilt fragmented processes, and introduced automation that reduced manual work while increasing consistency. I also build reporting and dashboards that give teams and leadership clear visibility into performance so decisions are grounded in real data. I can step back to define structure and priorities, then move quickly into the details to make it real. I’m a generalist who learns the metrics, steps into discomfort, and does whatever the day requires.My foundation is in hospitality. I started in guest-facing food service and later worked in reservations and concierge, partnering with chefs and vendors to deliver high-touch experiences. Working in fast-paced environments built strong instincts around pace, consistency, anticipation, and service, which still shape how I approach systems and operations today. Hands-on experience with guests and homeowners also taught me a lot about conflict resolution, case management, and reputation management. I do my best work in environments where details matter and customer experience is everything! I’m especially interested in opportunities where I can help build thoughtful, scalable operations and step into areas that need structure, clarity, and follow-through.

Experience

1. Program Manager Homeowner Operations Product Systems

   AvantStay

   Apr 2024 — Present · Los Angeles, CA, US

Education

• University of Nevada-Las Vegas

  B.A. in Psychology