Madison Visto
Sales Leader | Customer Success
- Role
- Enterprise Customer Success Manager at Common Room
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Madison Visto
With nine years of experience in Customer Success, I’ve led mid-market and enterprise…
Experience
Enterprise Customer Success Manager
May 2025 — Present · San Francisco, CA, US
Managed a strategic portfolio of 30+ Enterprise and Mid-Market customers, enhancing cross-functional collaboration. • Achieved 100% Gross Revenue Retention (GRR) and 146% Net Revenue Retention (NRR) in first quarter at the company. • Secured three strategic save deals, improving team GRR by 8 points and stabilizing high-risk renewals. • Drove product feature adoption, resulting in a 62% increase in license usage across key accounts within first 5 months.
Education
Saint Mary's College
Bachelor of Arts (B.A.), Elementary Education and Teaching
2008 — 2012
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