Madison Kutza
Guest Relations Cast Member @Walt Disney World
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WORK HISTORY
Guest Relations Cast Member @Walt Disney World
Orlando, FL, US
Provide exceptional Guest service by following the Five Keys of Safety, Courtesy, Show, Efficiency, and Inclusion while assisting Guests with personalized situations-Demonstrate extensive knowledge of several applications and programs in order to assist Guests with ticketing, dining reservations, general resort information, and issuing Guest recovery-Coordinate with several lines of business in order to guarantee a seamless Guest experience by utilizing efficient communication and problem-solving
EDUCATION
East Stroudsburg University of Pennsylvania
Bachelor of Science - BS, Hospitality Administration/Management
ABOUT MADISON KUTZA
My name is Madison Kutza, and I am currently working in Walt Disney World as a Guest Relations Cast Member. I graduated from East Stroudsburg University of Pennsylvania with a Bachelor of Science in Hospitality, Recreation, and Tourism Management, and a minor in Digital Media Technologies (concentration in Photography). My main interests include entertainment and attractions, as well as a social media creation and management. I have completed two Disney College Program internships at the Walt Disney World Resort in several areas, including Attractions, Recreation, and Entertainment.
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