Madison Cullen

Experience

1. President

   Island Hospitality Group

   Oct 2021 — Present · Avalon, CA, US

   Owner & Operator | Cafe & Ice Cream Shop | Coastal Community BusinessExceptional Customer Service: Focused on creating memorable experiences by prioritizing guest satisfaction, ensuring every customer leaves feeling better than when they arrived—whether it\'s through a delicious meal, handcrafted dessert, or friendly service.Comprehensive Business Management: Manage all day-to-day operations of two businesses, including scheduling, staff supervision, training, and maintaining high operational standards to ensure efficiency and quality across both locations.Financial Oversight: Handle all aspects of bookkeeping, including budgeting, financial reporting, payroll, and managing cash flow, to ensure the financial health and sustainability of the business.Inventory & Ordering: Oversee inventory management, ordering supplies, and maintaining relationships with vendors to ensure a steady supply of high-quality ingredients while minimizing waste and controlling costs.Team Leadership & Development: Lead a team of employees by fostering a positive and collaborative work environment, providing ongoing training, and promoting a strong customer-first mindset.Industry Expertise: Leverage knowledge of the food service and hospitality industry to stay current with trends, introduce new menu items, and adapt to changing consumer preferences, ensuring a competitive edge in the local market.Community Engagement: Actively involved in the local coastal community, seeking ways to support local events, promote sustainable practices, and be a contributing business within the area.Business Growth & Innovation: Focus on long-term business growth through continuous improvement in operations, service quality, and the customer experience, while exploring new ways to expand within coastal communities.

Education

• University of Oregon

  Bachelor of Science (B.S.), Public Relations, Advertising, and Applied Communication, Business Administration

  2015 — 2019

Skills

• Google Analytics
• Iconosquare
• Social Media
• Microsoft Word
• Powerpoint
• Microsoft Office
• Leadership
• Customer Service
• Ready Pulse
• Social Media Marketing