Madison Chapman

About Madison Chapman

I’m a Strategic Account Manager and Client Partner with 8+ years of experience growing and retaining enterprise and public-sector accounts across technology, AI, data, CRM, and digital transformation.I specialize in building trusted executive relationships and managing complex accounts end-to-end—from discovery and solution shaping through delivery, renewal, and expansion. My strength lies in translating technical and organizational complexity into clear strategies that drive measurable business outcomes.Throughout my career, I’ve managed high-value account portfolios while partnering with cross-functional teams to align the right solutions, talent, and timing to client goals. I’m known for operating as a trusted advisor, anticipating risk early, navigating stakeholder dynamics, and uncovering opportunities to expand value over time.Outside of enterprise consulting, I’m passionate about the intersection of technology, health, and human performance. As a certified Pilates instructor and founding program lead at Studio3, I built and scaled a Pilates program from the ground up. I’m deeply interested in how thoughtful innovation—across technology, movement, and health sciences—can help people move better, live healthier, and improve human performance.If you\'re interested in anything health, wellness, fitness, or tech-related—let\'s connect!

Experience

1. Customer Engagement Manager Ii

   Affirma

   Nov 2024 — Present · Bellevue, WA, US

   At Affirma, I serve as a strategic technology consultant—partnering with enterprise and public-sector organizations across the U.S. to help them modernize, automate, and innovate. My role blends business development, solution architecture, and relationship management to deliver high-impact results across Affirma’s core service areas- AI & Automation: Helping clients adopt Copilot, agentic AI, and intelligent automation frameworks to streamline operations and enhance decision-making- Marketing & Digital Experience: Leading cross-functional teams in brand, web, and campaign strategy—bridging the gap between creative vision and measurable outcomes- Business Process Outsourcing (BPO): Designing managed service models that bring flexibility, scalability, and talent continuity to internal teams- Technology Transformation: Scoping and delivering projects across M365, Dynamics CRM, SharePoint, Azure, and data analytics ecosystems.I specialize in government and enterprise engagements, navigating complex procurement, compliance, and contracting frameworks to align the right people, tools, and solutions for each initiative.Whether it’s structuring multi-phase transformation roadmaps, building creative contracts that unlock value, or connecting decision-makers with quality technical talent—my goal is to help organizations turn challenges into clear, actionable strategies that deliver lasting impact.

Education

• Northwest Phlebotomy School

  Medical Assistant Phlebotomy Certification

• University of Idaho

  Bachelor's degree, B.S Medical Sciences // Minor in Pre-health Studies

• Renton Technical College

  Certified Nursing Assistant, Public Health