Madison Sibrian
Enterprise Customer Success Manager | Team Manager for CS | B2B SaaS | E-commerce and Loss Prevention
- Role
- Enterprise Customer Success Manager Dining Vertical Cs Manager at Panoptyc
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Madison Sibrian
I am a passionate and driven Enterprise Customer Success Manager and CS Leader who has…
Experience
Enterprise Customer Success Manager Dining Vertical Cs Manager
Feb 2025 — Present
Manage Panoptyc’s largest enterprise client (MRR >$2M) whileleading the dining sector CS department and a team of 5 CSMs.Doubled MRR for Canteen by uncovering and expanding growthopportunities for specific retailers of interest like Lowe’s.Act as project manager for client health: tracked tickets/pain points inHubSpot & SmartSheets, streamlined communications, and deliveredproactive updates on product releases and projects.Designed and launched a centralized client workspace consolidatingagendas, project tracking, follow-ups, and release documentation,reducing manual work/time by 76%.Created a QBR deck adopted org-wide for Enterprise accounts;developed customer journey flows and decks to support scalability.Partner cross-functionally with Product, Support, Onboarding, andLoss Prevention teams to improve retention and growth.
Education
The University of North Carolina at Chapel Hill
Bachelor's degree, Sports and Exercise
2013 — 2017
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