Madison Johnson
Leadership Development & Operations Leader | Multi-Unit Performance Strategy | Scalable Training Systems | KPI-Driven Growth
- Role
- Regional Trainer at European Wax Center
- Location
- Baltimore, MD, US
- LinkedIn followers
- 500 followers
About Madison Johnson
I’m a people-first operations and leadership development professional with nearly a decade of experience building high-performing teams, scalable training programs, and data-driven business results within multi-unit service organizations.In my role, I lead large-scale training, operational excellence, and leadership development initiatives that strengthen bench talent, elevate performance, and drive business growth across multiple locations. I design and implement structured development programs, onboarding strategies, and coaching frameworks that help leaders move from good to great — while improving guest experience, team engagement, and financial performance.My work sits at the intersection of strategy, people development, and operations, where I:• Build leadership pipelines and internal development programs• Design scalable training systems and learning experiences (LMS, SOPs, coaching frameworks)• Analyze performance data and KPIs to drive operational decisions• Develop center leaders through structured coaching and capability building• Improve guest experience and service performance through process excellence• Partner cross-functionally to align operations, training, and business strategyI’m passionate about creating cultures of accountability, growth, and continuous improvement — helping organizations build strong teams, sustainable systems, and measurable results.At my core, I believe great businesses are built by developing great people.
Experience
Regional Trainer
Apr 2022 — Present · Atlanta, GA, US
Education
Kennesaw State University
Bachelor's degree, Industrial and Organizational Psychology
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