Madison Conrad
Healthcare Customer Success & Implementation | Clinical Workflow | Former Occupational Therapist
- Role
- Occupational Therapist at AccentCare
- Location
- Bryan, TX, US
- LinkedIn followers
- 500 followers
About Madison Conrad
Healthcare professional with 5+ years of experience partnering with patients, caregivers, and interdisciplinary teams across acute care, outpatient, and home health settings. I specialize in translating complex clinical workflows into clear, actionable processes that drive adoption, engagement, and outcomes.As a former Occupational Therapist, I bring a unique end-user perspective to healthcare technology and service delivery—bridging the gap between clinical teams and scalable solutions. My strengths include client onboarding, workflow optimization, education and training, and cross-functional collaboration.I thrive in client-facing roles that require strong communication, relationship-building, and problem-solving. I’m currently seeking a non-clinical, tech-adjacent role in Customer Success, Implementation, or Clinical Enablement where I can support customers, improve care delivery at scale, and grow within a mission-driven organization.Core strengths:• Customer success & client relationship management• Healthcare workflow implementation & optimization• Training, education, and change management• Cross-functional collaboration• EHR systems (Epic, Meditech) Open to remote or hybrid opportunities
Experience
Occupational Therapist
Jan 2024 — Present
Evaluate how a patient functions in their home environmentHelp patients relearn or adapt daily activities (bathing, dressing, toileting, cooking, mobility)Improve strength, coordination, balance, and cognitive skillsRecommend and train patients on adaptive equipment (grab bars, shower chairs, reachers, walkers, etc.)Modify the home environment to reduce fall risk and improve safetyEducate patients and caregivers on safe techniques and energy conservationDevelop personalized treatment plans focused on patient goalsDocument progress and coordinate care with nurses, PTs, doctors, and family
Education
Kilgore College
Associate of Science - AS, Health Services/Allied Health/Health Sciences
2014 — 2016
Abilene Christian University
Master of Occupational Therapy
2019 — 2021
Texas A&M University
Bachelor of Science - BS, Health
2016 — 2018
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