Madison Calloway

Experience

1. Customer Success Director

   Hirevue

   Jan 2018 — Present

   My main goal as a Customer Success Director at HireVue is to provide proactive account management of large enterprise and global customers. I drive strategic direction, customer ROI, product adoption, and renewals growth and expansion through proactive thought leadership and advocacy. Account Management & Strategic Direction Highlights-Partner with a portfolio of key accounts to develop a strategy for successful adoption and long term value and business impact -Facilitate regular executive meetings to define and proactively drive progress towards desired business metrics and outcomes -Lead initiatives with customers to drive positive Net Promoter and candidate experience scores -Build broad relationships with key account contacts and internal partners on the sales, product and engineering teams -Partner with the HireVue Strategic Sales team to identify growth and expansion opportunities within my account base -Partner with customer on HireVue product offerings, best practices & processes and lead customers to effectively integrate digital interviewing into those processes -Advocate for customers internally helping build and maintain strong partnerships with the sales, product management and marketing teams