Madison Whitehead

Experience

1. Geg5 Learning Area Manager

   Amazon

   Feb 2025 — Present · Spokane, WA, US

   GEG5 Learning Area Manager ll o Led the launch of the GEG5 Sort Center, establishing all learning and training processes from the ground up, including Critical Role Headcount achievement of 100% in first 2 months and development of all Standard Operating Procedures (SOP’s) for the building’s learning department. o Onboarded 1,987 new-hire associates in coordination/partnership with the Labor Planning Team in the first year of launch.o Managed the Amazon Learning Management System (LMS) and ensured all associates completed required training, maintaining training compliance above 98%.o Directly managed a team of Learning Trainers (4) and indirectly led 30+ Learning Ambassadors to ensure effective onboarding and positive customer experience while maintaining 100% leadership ratings among 5 separate categories. o Implemented network-wide and site-specific initiatives to increase onboarding survey result scores by 4.7% and a cost savings of 1.36 hours per associate.o Built and maintained strong relationships with Senior Management Team across Operations, Safety, Human Resources, IT, Loss Prevention, and Workforce Staffing.o Served as GEG5 site liaison with Senior NASC Learning and Development leaders, and communicated departmental goals, assignments, analytics, and progress at the local, regional and network levels.

Education

• Washington State University

  Bachelor's degree , Psychology with Minors in Human Resource Management and Sociology

  2016 — 2020