Madiha Tamboli

About Madiha Tamboli

Fresh MBA graduate (Leadership & Management, March 2024) with hands-on experience in functional business analysis and large-scale operations at Amazon.I bring a strong understanding of business processes, stakeholder coordination, performance metrics, and process improvement. My experience includes requirement gathering, process mapping, documentation, and supporting data-driven decision-making using tools like Excel, SQL (basic), Tableau, and MS Visio.Having worked in a highly structured, KPI-driven environment, I am comfortable with SOPs, SLAs, CSAT metrics, and cross-functional collaboration. I am currently seeking entry-level opportunities in Functional Business Analysis, Operations, HR Operations, or Management Trainee roles, where I can contribute quickly while continuing to learn and grow.

Experience

1. Customer Service Associate

   Amazon

   Sep 2022 — Present · Pune, IN

   Worked in a high-volume, process-driven operations environment while meeting SLA, quality, and productivity targetsAnalyzed recurring customer issues to identify process gaps and improvement opportunitiesCoordinated with internal teams to resolve escalations and improve customer experienceConsistently met key performance metrics including CSAT, resolution time, and adherenceFollowed detailed SOPs and compliance standardsContributed to documentation and process standardization efforts

Education

• Savitribai Phule Pune University

  Master of Arts - MA, English Language and Literature/Letters

• Savitribai Phule Pune University

  Bachelor of Science - BS, Zoology/Animal Biology

• Valar Institute

  Master of Business Administration - MBA, Leadership and Management

• Chennaianimation - MAAC - Trusted Animation Institute

  Graphic designer, Graphic Design