Madiha Madiha Khursheed Shah

About Madiha Madiha Khursheed Shah

I’m Professional who is currently serving as a Virtual Assistant at The Wing, known for being organized, reliable, and quick with follow-ups. I’m strong in calendar and inbox management, professional email communication, file/document organization, and keeping day-to-day tasks running smoothly. I also support teams by creating clear documentation and helping with coordination when priorities shift! Earlier, I worked as a Sales Specialist (Contract) at for 4 months, where I strengthened my skills in customer communication, lead follow-ups, and CRM updates. Also i have experience in customer care and quality support, including handling escalations, maintaining service standards, and supporting team performance.

Experience

1. Virtual Assistant

   Wing Assistant

   Aug 2024 — Present · Srinagar, IN

   Experienced in managing executive and team calendars, including scheduling, time-blocking, reminders, and resolving conflicts to keep operations smooth. Skilled in email and inbox management—sorting, prioritizing, organizing threads, and ensuring timely follow-ups with professional communication.Proficient in CRM management with hands-on experience in HubSpot, supporting 3 active customers by maintaining accurate records, updating pipelines, logging interactions, tracking leads, and assisting with reporting. Experienced in Jira for workflow and task management, including creating/updating tickets, assigning tasks, tracking progress, and coordinating with teams to meet deadlines and customer expectations.Strong in Slack-based communication and team coordination—sharing updates, following up on action items, and keeping internal communication organized. Skilled in file and documentation management, including organizing, cleaning, structuring folders, maintaining naming conventions, and launching files efficiently for seamless workflow.Experienced in drafting and sending professional emails and internal updates, and conducting training/onboarding sessions—training agents on HubSpot, Jira processes, communication standards, and productivity practices. Familiar with LinkedIn marketing, including creating and scheduling content, supporting outreach/branding, and maintaining a consistent professional presence to improve visibility and engagement.

Education

• Cluster University of Srinagar

  Bachelor's degree, Humanities/Humanistic Studies

• Indira Gandhi National Open University

  Master's degree, Business Administration and Management, General