Madiha Khan
Senior Consultant 1 @Hitachi Digital Services
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WORK HISTORY
Senior Consultant 1 @Hitachi Digital Services
Operating Systems: Windows, macOSTicketing Tools: ServiceNow (SNOW), BMC Remedy ITSM, Footprints, CherwellService Desk / ITSM: Incident, Problem & Change Management, SLA Management, Knowledge Base Creation, ITIL ProcessesPerformance Testing: Apache JMeter, HP LoadRunner.Platforms & Tools: Azure, Citrix, VMware Horizon Client/VMware/VDI, SAPNetworking / Access: VPN (Cisco, GlobalProtect, Zscaler), IDAM/WIAM/IAM (LDAP, Active Directory, Remote Desktop), Authenticator apps (MFA, Symantec VIP, PingID)Productivity: Office 365, MS Office applications
ABOUT MADIHA KHAN
Team Lead of a Global Service desk in providing 24/7 support to user across multiple time…
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