Madiha Khan
Experienced IT professional with 7 years across Service Desk operations, infrastructure support, and performance testing. Proven expertise in managing incidents, user access, virtual environments, and cloud technologies.
- Role
- Senior Consultant 1 at Hitachi Digital Services
- Location
- Kalaburagi, KA, IN
- LinkedIn followers
- 500 followers
About Madiha Khan
Team Lead of a Global Service desk in providing 24/7 support to user across multiple time…
Experience
Senior Consultant 1
Jan 2025 — Present
Operating Systems: Windows, macOSTicketing Tools: ServiceNow (SNOW), BMC Remedy ITSM, Footprints, CherwellService Desk / ITSM: Incident, Problem & Change Management, SLA Management, Knowledge Base Creation, ITIL ProcessesPerformance Testing: Apache JMeter, HP LoadRunner.Platforms & Tools: Azure, Citrix, VMware Horizon Client/VMware/VDI, SAPNetworking / Access: VPN (Cisco, GlobalProtect, Zscaler), IDAM/WIAM/IAM (LDAP, Active Directory, Remote Desktop), Authenticator apps (MFA, Symantec VIP, PingID)Productivity: Office 365, MS Office applications
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