Madi McGraw

About Madi McGraw

With over 10 years of experience in the creative industry, I am passionate about delivering strategic and innovative solutions that meet client needs and exceed their expectations. As a Client Relations Director at Switch, a leading branding and website agency, I leverage my communication expertise and problem-solving skills to cultivate long-lasting relationships, provide strategic counsel, and align our creative vision with client goals. In my current role, I serve as the primary liaison between our agency and clients, ensuring a deep understanding of their objectives and challenges. I also lead our account management team through complex, multi-faceted branding and website projects, focusing on strategic project planning, risk mitigation, and fostering a creative environment that promotes excellence. Through effective communication and a customer-centric approach, I drive client satisfaction and retention, and contribute to the agency\'s overall success by expanding our client portfolio.

Experience

1. Client Relations Director

   Switch

   Jan 2024 — Present · Dallas, TX, US

   I serve as the primary liaison between our agency and clients, ensuring a deep understanding of their objectives and providing strategic guidance. My role involves cultivating long-lasting relationships, understanding client needs, and aligning our creative solutions with their business goals. Through effective communication and a customer-centric approach, I drive client satisfaction, and retention, and contribute to the agency\'s overall success by expanding our client portfolio.

Education

• Texas A&M University

  Bachelor’s Degree, Communication, General

  2014 — 2018