Madhusudhan G
Customer Success @ Salesforce
- Role
- Senior Manager, Customer Success Management at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Madhusudhan G
Customer Success leader with 16+ years of experience helping SaaS, UCaaS, and CPaaS companies retain and grow their customer base.I focus on building post-sales strategies that drive results from onboarding to expansion. I\'ve led global teams, streamlined CS operations, and partnered cross-functionally to solve real customer problems.A few highlights:$14.5M+ expansion revenue driven through strategic growth40% churn reduction with proactive health scoring35% improvement in implementation speed for enterprise rolloutsBuilt and led CS teams of 25+ across multiple time zonesI care deeply about the human side of tech and enjoy exploring how AI and automation can elevate but not replace customer relationships.
Experience
Senior Manager, Customer Success Management
May 2025 — Present · Hyderabad, IN
Education
The ICFAI University, Tripura
Master of Business Administration - MBA
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