Madhusudan Namta
Quality Analyst @Digitide
Jamshedpur, JH, IN
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2024 — Present
Quality Analyst @Digitide
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Jamshedpur, IN
I focus on maintaining service quality standards and improving operational processes.• Monitor compliance and identify deviations to ensure adherence to quality benchmarks.• Collaborate with various teams to resolve quality issues and implement process improvements.• Provided feedback to agents, enhancing their performance and overall customer satisfaction.
EDUCATION
2017 — 2020
Karim City College Jamshedpur
B.com
ABOUT MADHUSUDAN NAMTA
I am a quality-focused professional driven by the challenge of transforming operational…
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