Madhusmita Das
Process Developer || B2B Collections || Help-desk || Escalation
- Role
- Process Developer at Genpact
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Madhusmita Das
Throughout my life, I have developed this art of being able to communicate with anyone at any given time.
Experience
Process Developer
Mar 2023 — Present · Gurugram, IN
B2B collections lead.•2. Leading a 10 members team.•3. Escalations and help-desk.•4. Streamlined the B2B collections process by implementing an automated escalation matrix, which improved cash flow turnaround time by 25% and reduced overdue accounts by 15%
Education
Delhi University
Bsc
2012 — 2014
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