Madhuri Duggirala

About Madhuri Duggirala

Senior Technology Leader with 20+ years’ global experience and expertise in building…

Experience

1. Vice President, Gtech Customer Experience

   Google

   Nov 2021 — Present

   Excellent Customer Experience for each customer, every time!\"- A vision for our team which is bold and transformative. Lead a global, diverse organisation powered by incredibly talented Googlers to enable customer success and create value for our Customers and Partners! We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, implementing ad campaigns and providing media solutions for customers business and marketing needs. These solutions range from the bespoke for certain customers to scalable support for millions of customers worldwide. We partner with Sales, Product and Engineering teams within Google to develop better solutions, tools and services to improve our products and enhance our client experience.

Education

• Birla Institute of Technology and Science, Pilani

  B.E (Hons), Computer Science

  1994 — 1998

• Indian Institute of Management Ahmedabad

  Management Development Program for Senior Women

  2013

• Indian School of Business

  Building a Strategic mindset

  2014

Skills

• Software Project Management
• Scrum
• Project Planning
• Test Strategy
• Software Engineering
• Quality Assurance
• Web Services
• Software Quality Assurance
• Test Automation
• C#
• .net
• Cloud Computing
• Enterprise Software
• Integration
• Outsourcing
• Agile Methodologies
• Distributed Systems
• Software Design
• Team Leadership
• Agile Project Management
• Software Development
• Testing
• Sdlc