Madhurima Jaggi

About Madhurima Jaggi

Digital Transformation | Automation Strategy | AI and Agentic Systems | 9+ Years of Impact at UnileverI am a Senior IT Automation Manager with over eight years of experience delivering enterprise-scale transformation across business functions through automation, AI, and intelligent systems.At Unilever, I currently lead strategic programs focused on enabling autonomous operations in planning, working closely with supply chain and cross-functional teams. My role is to bring together the right mix of technology, process, and partnerships to solve complex challenges and build future-ready capabilities. From RPA and machine learning to the latest evolution in agentic AI, I have consistently delivered solutions that drive measurable outcomes.My journey began in procurement as an SME, where I led key IT implementations and managed master data systems. Over the years, I have evolved into a transformation lead who can connect business needs with the right technology strategy, while managing global vendor partnerships for delivery at scale.Though supply chain has been a core domain, my experience cuts across functions and geographies. I specialize in: • Shaping digital automation roadmaps aligned to business priorities • Translating functional pain points into scalable, productized solutions • Driving cross-functional collaboration and managing multi-vendor delivery models • Embedding AI and automation into core business workflows for long-term valueI am passionate about designing smarter, simpler ways of working. I am now looking to expand my impact and contribute to forward-thinking organizations that are investing in digital transformation, intelligent automation, and AI-driven innovation.

Experience

1. Senior Manager Agentic Ai & Hyper Automation

   Unilever

   May 2024 — Present · Bengaluru, IN

   Leading one of Unilever’s most strategic, first-of-its-kind initiatives the Nerve Centre focused on proactively identifying and mitigating end-to-end supply chain disruptions• Partnering with the global Planning function to design and implement Autonomous Operations, combining agentic AI, GenAI, and orchestration frameworks• Driving the development of reference architectures and scalable strategies for next-gen intelligent automation• Supporting strategic decision-making through data-driven automation and GenAI-backed assistants• Collaborating with multiple markets and senior stakeholders to expand global adoption

Education

• SRM University (Sri Ramaswamy Memorial University)

  Bachelor of Technology - BTech, Computer Science

  2009 — 2013

Skills

• Abap
• C++
• Sap Pp
• Microsoft Office
• Android Development
• Sap
• Sap Mm
• Java