Madhurima Das
Change Management || Organizational Change Manager || ITIL || CSM
- Role
- Organizational Change Manager at Wipro
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Madhurima Das
Strategic Organizational Change Management (OCM) Consultant with 8+ years of experience…
Experience
Organizational Change Manager
Feb 2025 — Present · IN
Change & Service Request Lead | Transition & Service ManagementLed change and service request processes during the project transition phase, creating SOPs and managing knowledge transfer to ensure smooth handover of change management practices.Handled SLA tracking and reporting for change-related metrics, and conducted weekly review calls with clients to ensure transparency and alignment on service performance.Focused on continuous service improvement initiatives, using Microsoft PowerPoint and Excel to prepare reports and deliver clear, data-driven presentations.
Education
Institute of Management Technology, Ghaziabad
Master of Business Administration - MBA
2022 — 2023
Jorhat Institute of Science & Technology
Bachelor of Engineering - BE
2012 — 2016
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