Madhurima Mukherjee
Lead Consultant @ ITC Infotech | ServiceNow Lead
- Role
- Lead Consultant at ITC Infotech
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Madhurima Mukherjee
Results-driven ServiceNow Lead and Solution Architect with over 10 years of progressive experience in designing, implementing, and managing enterprise-scale ServiceNow platforms across ITSM, SAM, ITOM, GRC, and AI automation. Proven expertise in leading cross-functional global teams, driving digital transformation, and delivering high-impact solutions for different clients. Skilled in ServiceNow architecture, CMDB governance, AI agent design, and system integrations (SolarWinds, SuccessFactors, Azure, AD). A proactive communicator and strategist recognized for aligning technology initiatives with business goals, optimizing performance, and mentoring teams to deliver excellence. Passionate about combining technical innovation with strong people leadership to build scalable, intelligent enterprise ecosystems.Certification – ITIL 4ServiceNow Mainline Certifications – CIS-ITSM, CSA, Suite certified in ITSM Professional
Experience
Lead Consultant
Sep 2024 — Present · Kolkata, IN
Education
West Bengal State Council for Science and Technology 243
Class X, Class XII, Science
1998 — 2011
Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT
Bachelor of Technology - BTech, Electronics and Communications Engineering
2011 — 2015
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