Madhurima B.

About Madhurima B.

My role is to make privacy and security understandable, actionable, and trust-building. As a Staff Information Security Analyst in ServiceNow\'s Office of the CISO, I serve as a bridge—between legal and engineering, between compliance requirements and business reality, between customer concerns and technical solutions. What Drives Me and My Impact:Service & Stakeholder Enablement: I am energized by being the critical link between technology and trust, providing timely service and strategic support to internal partners (Sales, Legal, Engineering, Product) and external parties (customers, vendors). I successfully managed a significant volume of customer security risk assessments, developing scalable processes that sustained continuous volume growth while maintaining high customer satisfaction.AI Governance & the Future of Risk: I am deeply committed to managing risk at the AI frontier, handling numerous customer security risk assessments related to AI systems. I translate complex technical risk into customer-aligned expectations, ensuring responsible innovation.Unique Perspective: My background includes robust experience as both an auditor and, an auditee, bringing both strategic credibility and practical implementation insight to risk management.Continuous Improvement: I embrace the principle of Kaizen, constantly learning and keeping up with the latest security and privacy compliance trends to maintain a leading-edge compliance posture.I am passionate about collaborating with mission-driven teams that value transparency, ethical innovation, and continuous improvement.#RiskManagement #AISecurity #Compliance #CISSP #CIPT #GRC #ServiceNow

Experience

1. Staff Information Security Analyst

   ServiceNow

   Mar 2024 — Present

   Proven Scale: 6 years managing customer security assessments at ServiceNow—building processes that enabled 22% YoY growth while maintaining 93%+ satisfaction and <10 day response times. AI Security Expertise: AI-specific customer assessments, addressing training data governance, model security, and prompt injection risks. I speak the language customers need for AI security.Auditor + Auditee Perspective: 360° understanding of what makes security evidence compelling. I understand what customers need and how to deliver it credibly.Revenue Impact: Direct experience showing security trust enables deals rather than blocking them. I partner with sales to turn security assessments from obstacles into competitive advantages.The \"WHY\": This role requires the complete security professional skill set: technical depth, compliance expertise, customer relationship management, executive communication, incident handling, and cross-functional leadership. I\'m motivated by the visible impact, continuous learning, and roles where excellence directly contributes to organizational success. Customer Security Trust delivers that combination at scale

Education

• University of California, Davis

  Master of Business Administration - MBA

• Sreenidhi Institute of Science and Technology

  Bachelor of Technology - BTech, Electrical and Electronics Engineering

Skills

• IT Audit
• Entitlement Review
• Questionnaires
• Cloud Security
• Information Security
• Servicenow
• Enterprise Architecture
• Iso 27001
• Governance
• Risk Assessment
• Security Compliance
• Operating Systems