Madhuri Swapna

Seller Support Associate @Amazon

Hyderabad, IN

Help customers with technical issues.• Great patience with long calls, but able to also keep customer average call time under 15 minutes.• Listened with great detail to customers to find the root of their frustration to solve their issue correctly as well as doing so as efficiently as possible.• Looked through tracking of packages to find when and where customers packages will and have been delivered.• Help customers with refund queries.• Communicated effectively with dispatch regarding delivery progress and route detours.• Answered customer questions regarding products and resolved issues with order accuracy and quality.• Worked with large items such as dining room sets as well as small items like a bottle of shampoo.• Working with third-party sellers to get the customer’s issues solved timeously.• Supporting Amazon Sellers in areas of Merch@, FBA, FUII, KYC & Gating.• Educate customers on promotions available.• Consistently achieved support goals.• Worked with other large organizations (for example UPS) to track customers’ packages are delivered on time and helped find lost packages to ensure they are delivered to their rightful recipient.• I was Awarded and certificate as one of the top “Customer Obsession Agents” • I’ve received more compliments from customers than I’d ever thought possible, at times I’ve had customers want to speak with my manager personally to just emphasize how good of an agent I was.