Madhuri Rao

About Madhuri Rao

Strategic IT leader with 21 + years of success driving end-to-end technology programs…

Experience

1. Lead Consultant

   Infosys

   Jul 2021 — Present · Pune, IN

   Develop and manage the budget for projects and be accountable for delivering against established business goals/objectives• Stakeholder Management: Build formal & informal customer relationships at the project level by engaging them regularly, providing regular reports, value articulation, managing expectations, and participating in client visits to increase customer satisfaction• People Management: • Allocation of activities to the right people, plan for and mentor the team in competency development of the team, implement performance management as per organizational guidelines, appraisals, R&R, team building, and compliance to company HR processes.• Strong experience in building teams size of 50+ from scratch within a specified time span which includes recruiting/onboarding direct hires, vendors, and contractors in partnership with HR• Project Involved: • Monitor and manage risk compliance actions: Track and ensure the closure of risk compliance actions, including MERS, Vulnerability Management (VM1, VM10, VM11, VM15), AM18 and Log4j• Affirmations: Manage affirmations related to SERA, BAT, or iSAC, ensuring all compliance requirements are met efficiently.• Remediation: Supervise AC5 and NOPE remediation processes to address and mitigate identified risks.• Regulatory Actions: Oversee ORI/Actions or Open Regulatory Action to ensure adherence to regulatory standards.• Audit Engagement: Participate in audit engagements and ensure timely compliance and closure of audit findings.• Key Performance Compliance Indicators (KPCI): Track and report on key performance compliance indicators to monitor risk management effectiveness.• Achievements• Successfully closed 95% of risk compliance actions within the designated timeframe.• Reduced vulnerability exposure by 40% through effective management of VM1, VM10, VM11, and VM15.• Reduced NOPE exposure by 88% through the implementation of streamlined processes.

Skills

• Infrastructure Management
• Telecommunications
• Process Management
• Management
• Itil
• Team Management
• IT Service Management
• Unix
• Project Management
• Service Delivery
• Incident Management
• Pre-Sales
• IT Operations
• Pmp
• Vendor Management
• Process Improvement
• Project Planning
• Software Project Management
• Requirements Analysis
• Resource Management
• Transition Management
• Data Center
• Global Delivery
• Project Delivery
• Sdlc
• Solution Architecture
• Outsourcing
• IT Strategy
• Service Management
• Offshoring
• Project Portfolio Management
• Software Development Life Cycle (Sdlc)