Madhuri Prakash
Genesys Developer
- Role
- Genesys Developer at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Madhuri Prakash
Started my career as a Tech Support for Cisco Systems and their employees globally.Now part of Contact Center team with over 3+ years of experience in IPT and UCCE environment.Knowledge about UCCE, Cisco IPT/VOIP, Call flow, CUCM, soft phone services, Gateway (H323, MGCP, SIP)Currently working as a Genesys CTI Developer and have good knowledge on Genesys IRD Tool, Genesys Framework, Configuration manager. Good knowledge of creating and maintaining projects documentation for continuous improvement of CRQ’s and PROD Deployment.Was top performer in my career and awarded with “Certification of Excellence”.Has the ability to work in a highly competitive environment where I can use my knowledge-based skill in the achievement of organizational goal. Proficient in handling processes and unexpected situations with a positive and confident approach.Certification: Azure Az104 – Microsoft Certified: Azure Fundamentals.
Experience
Genesys Developer
Jun 2022 — Present · Bengaluru, IN
Bengaluru, Karnataka, India
Education
G S S S Institute of Engineering & Technology for Women, MYSORE
Bachelor of Engineering - BE
2013 — 2017
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