Madhur Gulati
Operations Analyst - Workforce Management @American Express
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WORK HISTORY
Operations Analyst - Workforce Management @American Express
Toronto, ON, CA
Manage and oversee financial operations, including cost management, data entry, andworkflow optimization.• Lead service-level planning meetings with market leadership teams, ensuring operationalalignment.• Analyze process inefficiencies, develop solutions, and implement process improvementinitiatives.• Prepare and present management reports, providing insights into key operational trends andrecommendations.• Ensure compliance with regulatory requirements and risk management protocols.• Train and mentor team members on best practices, safety procedures, and company policies.• Support change management initiatives to streamline operations and enhance servicedelivery. 5+ years con
EDUCATION
College Of Vocational Studies
Bachelor's degree, Logistics, Materials, and Supply Chain Management
Lambton College
Supply Chain Management
SKILLS
ABOUT MADHUR GULATI
Detail-oriented and results-driven Operations Analyst with over 5 years of experience in workforce management, financial operations, claims management, and supply chain coordination. Proven ability to execute complex transactions, analyze processes, and improve operational efficiency. Skilled in risk management, regulatory compliance, and process optimization. Adept at collaborating with cross-functional teams to enhance service delivery. Proficient in Microsoft Office, Genesys, SAP, Salesforce, and data analysis tools.
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