Madhur Dhawan
Director - Customer Success
- Role
- Director - Customer Success at Salesforce
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Madhur Dhawan
20 years of Experience in CRM Domain with in-depth knowledge in Strategy & Consulting, Transformations (Business & IT), Innovation & Product Conceptualisation, Mobility, Customer & User Experience, Gamification, Global delivery & roll-out of multiple CRM applications across verticals- Proficient in delivering value based consulting services (Process, Strategy and Product), designing Innovative solution and new Product/App, establishing governance, architecture and delivery standards for customers- Expert in Business process Design & Re-engineering, Customer & User Experience Management, Solution Design & Architecture, Business analysis, Enterprise Architecture Rationalisation, cost control, team and resource Optimisation, Capacity Planning.
Experience
Director - Customer Success
Mar 2025 — Present · Delhi, IN
Education
INSTITUTE OF MANAGEMENT STUDIES, GHAZIABAD
MCA, Computers
2001 — 2004
Delhi University
Graduation, Bachelor of Commerce
1998 — 2001
Skills
- Strategy
- Enterprise Architecture
- Business Process
- Solution Architecture
- Erp
- Customer Relationship Management (Crm)
- Crm Software
- Pre-Sales
- Integration
- Software Consulting
- Requirements Analysis
- Cloud Computing
- Salesforce.com
- Software Project Management
- Crm
- Process Consulting
- Professional Services
- Solution Design
- Business Analysis
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