Madhur Bahri
Senior Customer Success Manager @ Rackspace Technology
- Role
- Senior Customer Success Manager at Rackspace Technology
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Madhur Bahri
Customer Success leader with 15+ years of experience helping customers realize business…
Experience
Senior Customer Success Manager
Feb 2022 — Present · IN
Handling Large Enterprise customers consuming Rackspace Private cloud services and public cloud services like Azure, AWS, GCP, Rackspace Cloud Managed Services with MRR between 10k – 50k USD- Maintain a churn Rate of < 10% throughout the customer base- Maintain a Healthy NPS for my assigned customer base- Prepare and Conduct Customer Onboarding and Monthly/Quarterly Service Reviews- Ensure skill transfer and customer readiness through presentations and workshops- Drive and accelerate spend adoption through advising customers on best practices- Relay market needs and requirements back to Rackspace Global Service teams- Identify up sell opportunities within accounts from a product, solution, and services perspective- Mentor new team members and assist them with their professional development
Education
Sri Sukhmani Institute of Engg. and Technology, Dera Bassi
Bachelor of Technology (B.Tech.), Computer Science
2005 — 2009
Institute of Management Technology, Ghaziabad
PGDM, Systems
2013 — 2015
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