Madhur Arya
Global Business & Sales Operations Head | P&L and EBITDA Management | Org Strategy & Design | GCC Site Leadership | M&A Integration
- Role
- Chief of Sales & Business Operations at Xebia
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Madhur Arya
C-level executive (COO / Global Head of Business Operations) with over 25 years of proven success in leading global business strategy, financial management, and large-scale operations.Currently responsible for global business strategy, organisational design, and full ownership of cost and EBITDA. I lead all high-stakes commercial decisions and negotiations, and I am an expert in building global operational frameworks to drive business performance. This includes managing global sales performance, financial forecasting, CRM platform strategy, and designing sales compensation and incentive plans.My experience is grounded in General Management (COO) with direct leadership of all corporate site functions, including Finance, Legal, IT, and Administration. I have a track record of building 500+ member \"virtual captive\" centers across India, the US, and Europe, and have led the due diligence and post-merger integration (PMI) for 10 acquisitions.My expertise is in architecting and executing the complete strategic, financial, and operational framework to build and scale a world-class Global Capability Center (GCC).
Experience
Chief of Sales & Business Operations
Jul 2025 — Present · Gurugram, IN
As the global head of Business Operations, I hold full ownership for global cost management and EBITDA performance.Define and execute global business strategy and organizational design to drive efficiency and profitable growth.Lead all major commercial decisions and contract negotiations, optimizing costs and terms with global vendors and partners.Direct all global sales operations: sales performance management, top-line forecasting, CRM platform strategy, and the design/management of sales compensation and incentive plans.Act as the key strategic partner to the C-suite, providing the data, analysis, and operational framework to guide global business decisions.
Education
Navyug School
Higher Secondary, Science
1988 — 1996
Kurukshetra University
B. Tech, Instrumentation and Control
1996 — 2000
Skills
- Cost Reduction/Saving
- Business Intelligence
- Decision Making and Negotiating Skills
- Agile Methodologies
- Management
- Project Management
- Team Management
- Consulting
- Sdlc
- Strategy
- Resource Management
- Mainframe
- Partner Relationship Management
- Budget and Forecast Management
- Testing
- Service Delivery/ Account Mgmt.
- Requirements Analysis
- Ibm Mainframe
- Software Development
- Tpf
- Procurement Management
- Business Process Understanding
- Jsp
- Conflict Resolution
- IT Strategy
- Cross Functional Coordination
- Collaborative and Superior Communication Skills
- Cross-Functional Team Leadership
- Pmp
- Software Project Management
- Client Need Assessment
- Strategic Global Alliances
- Integration
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