Madhu M.
Sr Program Manager @Sapiens
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WORK HISTORY
Sr Program Manager @Sapiens
Bloomington, IL, US
ReInsurance
EDUCATION
The University of North Carolina at Chapel Hill
Master of Business Administration - MBA, Business Administration and Management, General
The University of North Carolina at Chapel Hill
Executive MBA, Business Administration and Management, General
Massachusetts Institute of Technology
Certified in Internet of Things (IoT): Roadmap to a connected world
Massachusetts Institute of Technology
CyberSecurity:Technology, Application and Policy
Kakatiya Institute of Technology & Science, Yerragattu Hillocks, Bheemaram, Hasanparthy, Warangal
Bachelors, Electronics and Instrumentation
SKILLS
ABOUT MADHU M.
StrategicLeadership #EngagementManagement:Spearheaded service delivery, ensuring uninterrupted service, leading to enhanced CSAT, profitability, and revenue.Primary interface between the organization and Client Management, establishing a strong presence.#GlobalProjectManagement #AgileMethodology:Led global teams, orchestrating collaboration using Agile methodology, resulting in successful project outcomes.#StakeholderCollaboration #NegotiationSkills:Collaborated with senior management, negotiating changes for product enhancement and system design improvements.Facilitated client engagement, ensuring seamless service delivery execution.#AgileTransformation #CloudMigration:Led Agile transformation and migration to public cloud, achieving substantial cost savings.Successfully managed infrastructure operations,#CloudOps,#DevOps teams, ensuring optimal resource utilization.#InnovativeProblemSolving #ProcessOptimization:Streamlined automated processes, reducing incidents by 75% and enhancing system efficiency.Managed infrastructure upgrades based on EOS, EOL, and business priorities, ensuring continuous improvement.#DigitalTransformation #ResultsDriven:Led Digital Transformation, resulting in a 30% reduction in new feature delivery and improved customer access.Established #CyberSecurity CoP, implemented self-service portal, leading to improved asset utilization and cost savings.#ITTransformation #StakeholderManagement:Led IT Transformation Initiatives, achieving cost reductions and operational efficiencies.Managed account ownership, contributing to successful project delivery and client satisfaction.#StrategicITGovernance #ProcessImprovement:Provided strategic recommendations, resulting in improved organizational efficiency during data center builds.Established PMO and agile methodology, transforming processes.#ClientCentricLeadership #ProgramManagement:Collaborated with client leadership, reducing project stage gates and implementing Service Transition improvements.
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