Madhumita Negi

About Madhumita Negi

I am a detail-oriented and growth-driven professional with 5+ years of experience in financial services and US healthcare operations. My current role at SS & C Fintech involves supporting UK-based distributor operations, managing client queries, and ensuring service excellence aligned with strict compliance and quality standards.With a strong foundation in operational processes, stakeholder engagement, and escalation handling, I have also led training initiatives and cross-regional coordination to enhance team performance and client satisfaction. My prior leadership in US Healthcare RCM (Revenue Cycle Management) honed my ability to drive performance improvements, lead automation initiatives, and support analytical decision-making.

Experience

1. Operational Specialist

   SS&C Technologies

   Oct 2024 — Present · Navi Mumbai, IN

   Managed distributor enquiries, ensuring timely and accurate responses in accordance with established Service Level Agreements and Key Performance Indicators.* Liaised effectively with UK-based teams, actively participating in cross-regional meetings to align service delivery, communication standards, and operational consistency.* Maintained strict adherence to internal policies, regulatory compliance requirements, and quality assurance protocols, contributing to audit readiness and service excellence.* Supported escalation management by conducting detailed investigations, analysing case data, and providing actionable insights to ensure timely and accurate resolution.* Actively participated in coaching sessions, monthly performance reviews, and regulatory compliance training to promote continuous improvement and uphold operational standards.