Madhumita Dey

Customer Success Analyst @Kreo

Bengaluru, IN

Serving as a key point of contact for customers via email, phone, and live chat, ensuring prompt and effective resolution of queries and issues.*Conducting initial testing and analysis of returned devices to verify defects and determine appropriate next steps.*Managing the end-to-end replacement process for defective products, including documentation, coordination with internal teams, and communication with customers.*Collaborating with cross-functional teams to improve customer experience and streamline support processes.*Maintaining detailed records of customer interactions and product issues to support ongoing quality assurance and process optimization.