Madhumita Das
ServiceNow Certified Developer | CSA | CIS-ITSM | CAD | UI Builder | ITIL v4 | SAFe 5 | ITSM Specialist
- Role
- Servicenow Lead at Accenture
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Madhumita Das
Certified ServiceNow Developer and Administrator with 9+ years of progressive experience…
Experience
Servicenow Lead
Oct 2022 — Present · Pune, IN
Led the design, development, and implementation of ServiceNow ITSM modules including Incident, Problem, Change, and Service Catalog, ensuring adherence to ITIL best practices.• Guided cross-functional teams in gathering business requirements and translating them into scalable, high-impact ServiceNow solutions. Spearheaded automation initiatives using Flow Designer, Integration Hub and Scripted Web Services to streamline operations and boost service efficiency.• Managed and executed end-to-end platform upgrades, including impact analysis, test planning, defect resolution, and post-upgrade stabilization.• Oversaw customization and implementation of HR Service Delivery (HRSD) solutions to optimize HR workflows and employee experience.• Directed the development of intuitive and responsive interfaces using UI Builder and Catalog Builder, enhancing user engagement and self-service capabilities.• Led integration projects using REST APIs, ensuring secure and seamless connectivity between ServiceNow and third-party systems.• Enforced governance standards and conducted thorough validation of solutions to ensure accuracy, compliance, and performance.• Mentored and supported a team of developers and admins, promoting best practices in coding, configuration, and documentation.• Acted as the primary liaison between technical teams, business stakeholders, and product owners to align priorities and deliver business value.• Facilitated Agile ceremonies (Daily Stand-ups, Sprint Planning, Retrospectives) and drove continuous improvement in delivery practices.• Oversaw backlog grooming, user story refinement, and roadmap planning to ensure timely and strategic feature delivery
Education
St. Thomas College Bhilai Durg
Bachelor of Computer Science
2012 — 2015
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