Madhumita M C
Operations Analyst @NatWest Group
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WORK HISTORY
Operations Analyst @NatWest Group
Chennai, IN
Manage bereavement and early recovery cases, supporting customers during sensitive situations.• Review accounts, verify documents, and process requests.• Ensure compliance with banking policies, regulations, and data confidentiality.• Maintain accurate case records and meet service level agreements.
EDUCATION
PSGR Krishnammal College for Women
Bachelor of Commerce - BCom, Business Analytics
ABOUT MADHUMITA M C
I’m an Operations Analyst at NatWest Group with experience in banking operations, case management, and process compliance. I currently support bereavements and early recoveries processes by reviewing account information, verifying documentation, and maintaining accurate case records while ensuring regulatory and operational standards are met.Previously, I worked as a Software Associate at Capgemini, where I provided technical support, handled support tickets, and resolved software issues for users. This experience helped me build strong problem-solving, communication, and troubleshooting skills.I’m particularly interested in strengthening my expertise in operations, data analysis, and process improvement.
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