Madhukar Purushotham
Platform Engineering Leader (ServiceNow) | Enterprise Platform Strategy | Agile & DevOps | ITSM, SPM, ITOM, GRC,HRSD | Global Delivery Leadership
- Role
- Senior Principal Consultant at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Madhukar Purushotham
Platform Engineering Leader with 13+ years of global enterprise experience designing, scaling, and governing ServiceNow platforms across ITSM, SPM, ITOM, CSM, and GRC. Proven in defining platform strategy, operating models, and governance frameworks aligned to enterprise architecture and business outcomes.Experienced in leading multi-layered engineering organizations comprising Scrum Masters, Development Leads, Architects, and Developers, while building ServiceNow Centers of Excellence and driving consistent, high-quality delivery. Strong advocate of Agile and DevOps practices, CI/CD enablement, and ITIL-aligned operations to improve platform reliability, security, and deployment velocity.Recognized for enabling data-driven decision-making through Performance Analytics, executive dashboards, and advanced capabilities including GenAI, Predictive Intelligence, Virtual Agent, and Now Assist. Trusted partner to senior stakeholders and vendors, with a track record of delivering scalable, secure, and resilient platforms in complex global environments.
Experience
Senior Principal Consultant
Aug 2024 — Present
Servicenow Solution Architect
Education
Vardhaman College of Engineering
Engineer’s Degree, Electronics and Communication Engineering
2008 — 2012
Skills
- Datastage
- Hp Service Manager
- Servicenow
- Pl/Sql
- Sql
- Requirements Analysis
- Connect-IT
- Informatica
- Web Design
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