Madhukar S

About Madhukar S

7 years of experience as a developer and administrator on the ServiceNow platform, with…

Experience

1. Senior Servicenow Developer

   Careington Benefit Solutions

   Jul 2023 — Present · Frisco, TX, US

   Implemented HRSD to automate Enterprise Employee On-boarding to fulfill use casessuch as new hire on-boarding, off-boarding, promotion, relocation, leaves to provide better and to track everything within ServiceNow instance as a single source of truth.• Configured Lifecycle events, HR services for business processes to handle requests thatneed to take care of multiple departments.• Created employee surveys within ServiceNow to get feedback using UI pages, UI macrosand build dashboards to visualize overall data to stakeholders.• Integrated HR service delivery with HR management systems to synchronize employeeprofiles, to-dos and background checks, e signature systems. Worked on integrations with first advantageservice for getting background check data and with douc Sign for signature system in integration hub bysetting up spokes.• Integrated HR system with workday to process advanced employee information atServiceNow such as Time off requests, Change Legal Name, Issue with pay slips etc. Part of it createdsome spokes, flows, sub flows, actions to get required data from workday.• Setup order as a application within the Customer Service Management (CSM) applicationthat helps to create a seamless ordering experience.• Created Order Management interface that is designed to help to create an ordermanagement system. First, you set up your products by creating product offerings. When products are setup, they become available for the order agent to create orders. End users can also create and track orders byusing the Customer Service Portal.• Retrieved orders and order line items from third-party applications. Used the Order APIto access orders and order line data from other applications for use in the Order Management for CustomerService Management application.• Assisted with implementation of Mobile On-boarding App for new hires to complete on-boarding tasks, receive targeted notifications, chat with agent etc.