Madhu Bharathi

About Madhu Bharathi

Director Operations of GCC operations at Comcast and India SLT member of Streaming, Broadcast and Advertising; led delivery for multiple client accounts at Cognizant (Technology Outsourcing & Operations); former PR, Communications and Social Media Content expert and an ex-Journalist at some of the leading news organisations backed by education in top institutes in the respective fields. A quick learner and always solutions and execution driven, with focus on innovation and fresh ideas IIM-Ahmedabad - Corporate and Business Growth Strategy & Indian School of Business (ISB) Hyderabad - Digital and Social Media Communications professional Specialties: Operations Management, Global Delivery, Multi-location management, Revenue, Budgets and P&L, Strategy, Client Management, Audit and Compliance, Public Relations, External, Internal and Strategic Communications, Social Media Assets Management, Content Management, Public Policy Engagement, Journalism

Experience

1. Director of Operations

   Comcast

   Aug 2024 — Present · Chennai, IN

   Heading engineering operations division at the GCC and responsible for offshoring, reverse transition from vendors, end-to-end transition and delivery • At an operational level, establish infrastructure, administrative and logistics requirements, own SLAs, hire right resources, establish governance among divisions • Handle budgets, costing, profitability, respond to RFPs, develop solutions for group companies, create right pyramid for projects to be moved in-house • Establish a Network Operations Centre (NOC) and a broadcast media Centre of Excellence (COE) for an all-encompassing outsourcing solution • Map the structures of product, professional services, agile, scrum, operations and support teams • Drive process excellence and efficiency through automation of processes and tasks • Identify projects to be outsourced in larger organization and device strategies for seamless transition • Part of the Diversity, Equality and Inclusion (DEI) council, responsible for hiring and management• India leadership internal and external communications

Education

• Indian Institute of Management Ahmedabad

  Strategy Management, Management

• Indian School of Business

  Digital and Social Media Content Marketing Strategies, Business, Management, Marketing, and Related Support Services

  2016 — 2016

• University of Westminster

  Master of Arts Journalism International, Broadcast Journalism

• Bannari Amman Institute of Technology

  Bachelor of Engineering - BE, Mechanical Engineering

Skills

• Social Media Marketing
• New Media
• Strategic Communications
• Digital Media
• Journalism
• Editing
• News Writing
• Internal & External Communications
• Investigative Reporting
• Social Media
• Broadcasting
• Public Policy
• Magazines
• Public Relations
• Internal Communications
• Marketing
• Copy Editing
• Media Relations
• Corporate Communications
• Government Relations
• Google Analytics
• Editorial
• Television
• Content Management
• Storytelling
• Search Engine Marketing (Sem)
• Google Adwords
• Broadcast
• Public Diplomacy
• Avid
• Marketing Communications
• Digital Marketing
• Online Marketing
• Content Development
• Broadcast Journalism
• Breaking News
• Digital Strategy
• Broadcast Television
• Search Engine Optimization (SEO)