Madhu Mishra
Associate Manager - Client Operations at HCLTech I Just Energy, USA
- Role
- Associate Manager at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Madhu Mishra
A results-driven professional with over 13 years of experience across multiple…
Experience
Associate Manager
Dec 2024 — Present · Bengaluru, IN
I have been working with Just Energy and their subsidiary, Hudson Energy, for the past six years, supporting their commercial energy operations. Recently, HCL acquired the India operations of Just Energy, and I have continued in my role under the HCL umbrella.My responsibilities include managing end-to-end business operations for commercial customers, ensuring smooth service delivery, and supporting client satisfaction and business continuity. I work closely with cross-functional teams on key processes such as contract modifications, customer attrition analysis, and retention strategies.I’m focused on building and training teams to effectively manage daily operations, while streamlining workflows to meet business KPIs, ensure service excellence, and help team members achieve their performance goals.
Education
Symbiosis Centre for Distance Learning (SCDL)
Post Graduate Diploma in Business Administration (PGDBA)
2007 — 2010
Indira Gandhi National Open University
BCA
2002 — 2005
Skills
- Employee Benefits
- Operations Management
- Personnel Management
- Crm
- Service Delivery
- Team Management
- HR Policies
- Training
- Talent Acquisition
- Recruiting
- Process Management
- Backend Operations
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